Showing posts with label television. Show all posts
Showing posts with label television. Show all posts

Tuesday, July 11, 2023

When the Roads Get HOT: How to Deal with Road Rage

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Book cover ripped paper flames The Rise of Rage
The Rise of Rage by Julie A. Christiansen


Last week, I took my hubby to Burlington for some guitar shopping and dinner to celebrate his


birthday. What should have been a 35 minute drive home turned into 2.5 hours of gridlock and delays due to traffic, construction, and poor navigation choices.


It was a perfect opportunity to see road rage at work, yet there were no angry outbursts, no dangerous or aggressive drivers in sight. Given that road rage is such a HOT topic right now, here are my thoughts on why road rage occurs and why we didn't see it during 2 hours of gridlock.


Anger shows up when one or more of these four conditions are present:

  1. rules are broken
  2. boundaries are violated
  3. needs/expectations are unmet
  4. goal attainment is thwarted

This happens often when we are on the road!


I believe the reason people stayed calm during our multi-hour ordeal was this:

  1. No-one was violating the rules of the road. Everyone was respectfully staying in place. A few people turned back to try to find a better alternate route, but they did so safely.
  2. No boundaries were violated. There was no aggressive driving (none of us could move!), and people were being as patient as they could be given the circumstances.
  3. Our need to get home was not being met, but given that traffic was clearly locked down, our expectation of a very long wait was clearly established. Because we knew and EXPECTED to be sitting in traffic for a while, there was no escalation of angry feelings. We would have only felt anger had our expectations been for a quick commute.
  4. We knew that one way or another, we were going to make it home. Since we were not in a rush, and the goal was only delayed, not thwarted, we were all good, and happy to be patient.


When people decide their needs, rules, or boundaries are more important than everyone else's, that's when things can go sideways on the road.


It has been my honour and privilege to speak with the media over the several days about the realities of road rage. See the link below to read the Global News article that started it all.


My new book, The Rise of Rage is now available for pre-order at Amazon! Reserve your copy today!


The Rise of Rage by Julie A. Christiansen



Road Rage is Heating Up in Canada - Global News Report, June 28, 2023

Tuesday, April 29, 2008

Keep Un-necessary Stressors Away

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Crying baby? Can’t help that. Boorish boss? Maybe you can’t help that either. But that third cup of coffee? You can steer clear of that one. There are some things in life that are uncontrollable, and then there are others that we can do something about. Ironically, part of the challenge about stressors that we can’t control, is that sometimes we can’t control when they come in and out of our lives. That said, there are certain kinds of stresses that we can keep out of our lives. Here are just a few things that we openly welcome, sometimes unaware that they are stress-inducers rather than stress-reducers:

Ø Watching or reading the morning or 10 p.m. news – starting or ending the day with bad news can heighten our stress. I remember giving a seminar in Rochester, NY, and most of the people showed up late for the session. Turned out there was a fatality on the highway – a pedestrian was killed while “attempting to cross” the interstate. Now, having worked in the field of mental health for several years before going into corporate speaking, I made the mistake of relating to a few of the early folk that the last time I heard of something like that happening, it wasn’t an accident, but a wilful act on the part of the “pedestrian”. Didn’t that put a damper on the morning! News – especially bad news travels fast. I didn’t realize how that one off-hand comment could set the tone for the day – with everyone suddenly feeling down and low-energy, because of the thought that they may have witnessed a suicide on the highway that morning. I learned my lesson though! Now, I start the day with positive input, and do the same for my seminar participants, because I know that bad news can overshadow your mood for the day.
Ø Making frequent and lengthy stops at the water cooler or coffee machine. Too often an innocent trip to the break room becomes an opportunity for people to carp about the challenges, stressors, and difficult people at your workplace. The more you find yourself getting caught up in those kinds of conversations. And… the more you talk about what is wrong at work, the more stress you will feel. (What you focus on is what you will achieve. Remember this when you get to the chapter on Focus.) Pretty soon, the job you loved to get up for every morning suddenly fills you with dread when the alarm goes off each morning, and before you know it, you are wondering why you ever decided to work here. What changed? The job didn’t – but your RESPONSE to it did. So guard your thoughts and focus on the reasons why you love this job, rather than the reasons everyone else hates it. Watch your attitude, and keep it positive!
Ø Engaging in low energy activity during your high energy times. Make sure you match your activities that require high energy with your peak energy times in order to maximize the use of both your time and energy. More on this when we talk about managing one’s time.
Ø Silently tolerating the boorish behaviour of your belligerent, bullying boss. Trust me – I have been there, and for years I thought that the best way to get through my bosses’ temper tantrums was to sit quietly and wait for the storm to pass over. However, after 60 lbs of weight gain over 2.5 years, two surgeries and 6 weeks of sick leave from one particularly stressful job, I began to re-think my position on how to deal with workplace bullies. Now I take the position that one must be clear about what is acceptable and not acceptable in terms of behaviour and the way one is treated.

I remember when I was on the road teaching the “Exceptional Assistant” program for Pryor Resources, I met some people who were so oppressed by their bosses that they had to ration the amount of water they drank because they were only allowed to use the bathroom at certain times of the day! I met women who put up with so much inappropriate behaviour on a consistent basis, that they had reverted to the same kind of belligerence that they hated, much to their dismay. They had somehow bought into the myth that they had to accept poor treatment at work, because after all, they should be happy they even had a job, right? Remember the list of self-evaluating questions you went through in the chapter, Face Your Fears? Do it again for this situation. You may be surprised at the answers you generate.

It is often hard to stand up to someone who has authority over you, even when you know for certain that they are wrong, but the truth is this. The stress you may feel in the moment of standing up to tyrannical behaviour may be intense in the moment, but the worst thing that can happen is that the behaviour will continue. The best thing that could happen is that your boss might actually realize the impact s/he is having on your ability to perform effectively, and STOP! Remember, no one can hurt your feelings without your permission.

Guess What? There is more to this chapter! Please visit http://www.angersolution.com to download your PRE-ORDER Form so you can be one of the first to get a copy of my new book, Stress Less in 27 Days when it rolls off the presses.